The other day I was sent a report. It went a little like this… (The names have been changed to protect the guilty) World Class Performance It has been implied that our performance could be improved. All available data suggests that this cannot be the case Market Context We have the highest satisfaction […]
Seven Ways to Make a Difference
And some links to help: Define your purpose. What are you here to do? Measure your performance. Are you doing it well? Admit your failings. Self delusion never helped anybody. Find the big lever. Work out what really matters. Plan the work. Maybe even just a to-do list. Work the plan. Go on, I dare […]
Are you a Manager or a Couch Potato?
couch po·ta·to Noun: A person who spends little or no time exercising and a great deal of time watching television. What can you learn in the Midlands? I live in the Midlands, We make cars in the Midlands. A while back I thought I’d go and have a look, see what I could learn from […]
10 Things You Really Should Know if You Run an Operation
I am now a published author That is not strictly accurate, but why let the truth get in the way of a good story? Let me try again I have written an e-book; well it is more of an e-pamphlet It is available at all good book stores; well OK it is self published and is only […]
Are you Addicted to Free Money?
There is lots of “free money” out there. Companies are making millions. Let me give you some examples: A bank whose customers send them payments but don’t include their account details, the bank has no idea where to credit the cash. They sit on it for a while, waiting for the customer to claim it, […]