Busting management myths I love social psychology, it fascinates me. I particularly like experiments. It is one thing to put forward a theory about why people behave the way that they do; it is another thing altogether to prove it with some data. Let me give you an example, how should you set up an office? […]
The Rules of the Workplace
The 20 rules: Prioritise the work Don’t make your customers wait There is always more work than people Study the work Understand how the work works Standardise the work If the work is important write it down Train your staff Make the work easy Build systems Stream line the work Find the bottleneck Clean the […]
Rule 13: Clean the Workplace
Dirty places In the 1970’s my Dad worked for British Steel. Can you can imagine what a Steel works was like 40 years ago? Noisy, hot, dirty, smelly and downright dangerous. The enlightened manager One evening he came home singing the praises of a new plant manager. The new boss had insisted that the workforce […]