You don’t understand the work You might think you have a tight grip of how your operation is working… but you just don’t. How can you? You spend your days in meetings. Picking up actions to write PowerPoints you can present at more meetings. You are rarely in the workplace. The workforce understand the work […]
Rule 18: Discuss the Work
There are two types of conversations about work: The first is a Friday evening conversation. It is best held at about 5pm in the pub just around the corner from the office in hushed tones. The first conversation discusses who: Who screwed up Who is on the way up Who is on the way out And […]
Rule 17: Look at the Evidence
The workplace screams at you It is alive with data and facts and evidence. Our organisations are giant test beds. They will tell you what works, and what doesn’t. The evidence will show you where things are going wrong, and why. So if you want to improve performance just look and listen to the work. But […]
Rule 16: Communicate
Operations work two ways: 1. Products and services flow one way: Insurance claims are paid Pizzas are delivered Passengers are transported Diagnoses are issued 2. Money and Information flow the other: Orders are placed Invoices are settled Requirements are specified Complaints are made Like yin and yang The flows are interconnected and interdependent, you need them both if the […]
Rule 15: Remove the Waste
Improving the work is easy All you have to do is take out all the waste. If you could take out all the waste then the workplace would be perfect. But what is waste? If you don’t know then you could try reading this, or maybe these. Experience is the best teacher I have a game […]
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