We all get paid for know how Builders know how to build walls Accountants know how to audit books Dentists know how to fill teeth Cooks know how to cook Drivers know how to drive We are all knowledge workers. It is just that for some of us the knowledge is harder to gain than for […]
Rule 3: There is Always More Work than People
The rules so far: Prioritise the work Don’t make your customer wait This would be OK but for Rule 3 which states that: There is always more work than people. This rule can be expressed in many ways: You never have enough time There is always more you could do You never have enough money Demand […]
Rule 2: Don’t Make Your Customers Wait
Why leave them waiting? If your customers are phoning you, texting you, mailing you and some have even gone to the lengths of visiting you and are standing there looking at you, then it is a fair bet that they want something. Rule 1 is to prioritise the work, but prioritising it isn’t enough, you can […]
Rule 1: Prioritise the Work
Café Culture The other day I walked into a café; it was a popular place, there were people crowded around all the tables. Three members of staff were on duty. They were having a long and detailed conversation about a stock-take. I stood and waited. I waited and stood. The staff gave me a good […]
Are You Doing What’s Important?
All organisations are full of work, stuff that needs to get done. That work is divided into two nice neat categories: 1. Customer work Work done for customers (for the sake of argument people who pay). That type of work includes: Capturing order details X-raying broken arms Cleaning hotel rooms Sometimes we call it front line work. […]
- « Previous Page
- 1
- …
- 4
- 5
- 6
- 7
- Next Page »