Process improvement should be easy You just stop doing the things a customer wouldn’t be happy to pay for. Spend a day with some brown paper and post it notes and you will find a whole host of ways to improve your processes. So why is it so hard? Because people don’t believe that their processes are […]
Do You Have to Control Everything?
If there is one thing that upsets me… Really upsets me it is being controlled. Being told where I have to be, when I have to be there, what I need to do, which meeting I need to go to… I hate being controlled. Of course it cuts both ways. If I am hell-bent on […]
Snakes, Rats and Your H.R. Policies
Have you heard of the Cobra Effect? In Victorian times, at the height of the British Empire, the governors of Colonial India were very worried about the number of cobras in Delhi — no self-respecting bureaucrat has a liking of venomous snakes. The governors came up with a plan. They offered a reward for every […]
Stranger Danger
I play it safe On Thursday I spent all day in my boss’s team meeting. I am a lucky man, I work with people I like… We see the world the same way We laugh at the same jokes We bitch about the same people (admit it, you do too) We moan about the same problems […]
W.A.I.T.
In his book To Sell is Human Dan Pink puts forward a simple idea. Whatever your walk of life you sell things: My wife sells doing the dishes to me I am selling ideas to you You sell projects to sponsors Every day we try to coax, cajole and convince people to do something for us. […]
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