There are 4 ways to change people’s behaviour: The first is the stick: Beat people until they do what you want. The stick works, but people hate being controlled, they will rebel — sooner or later. Repression is not a great strategy. The second is the carrot: Provide an incentive. Incentives work beautifully, until you remove […]
Are You Missing out on the Next Big Thing?
Consultants always have a tool kit, a fancy method and a book that you can use to improve performance. There is always something new: Systems Thinking Total Quality Management Theory of Constraints Lean Thinking That is just for the process improvement guys, let us not forget that Numbers and acronyms always sell books You really […]
Scientific Proof – Politicians are Stupid
The power of belief Have you ever wondered why people hold onto their beliefs despite statistical proof that they are wrong? Is it that we don’t understand what the numbers are telling us? Or is it that we just chose to ignore them? Dan Kahan is the professor of Law and Politics at Yale University. […]
Sexism and Process Improvement
The Big Five are five symphony orchestras in the United States that “lead the field in musical excellence and calibre of musicianship”. If you went to listen to them in the 1970’s, you would have noticed that about 5% of those excellent musicians were female. If you do the same thing today that proportion is more like a […]
Are You Too Clever for Your Own Good?
I travel a lot with work. It is not glamorous. I’d love tell you that when I said I was in K.L. I meant Kuala Lumpur, but unfortunately it is far more likely to be Kings Lynn (for those of you who are not from the UK, Kings Lynn is sometimes, albeit unkindly, referred to […]
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