Facebook is freezing me out; they are putting me (and probably you) on ice. You see Facebook has a problem, too many faces. Facebook users upload 300 million new photographs every day. Facebook is home for billions of images. All those images need storing somewhere so Facebook runs thousands of servers and those servers need a […]
When Will You Die Daddy?
A charming question asked me by my 4-year-old daughter this weekend. I didn’t know the answer so I had a search in line for some statistics. In Ancient Rome life expectancy at birth was 28 years old. If you made it through your first 15 years (avoiding all the horrific causes of child mortality) you […]
It’s all About the System Stupid
I work for a large multi-national corporation. Like most large multi-national corporations we have wisely outsourced our IT. Part of it to a “technology provider” and part of it to a “service provider”. On paper this gives us a very cheap and flexible solution but the reality is that the overall experience is a little, […]
Web Design and the Emotional Bank Account
You’ll have heard about emotional bank accounts. You hold one with everybody you know. The account might be in credit (you make them laugh, you are always reliable, you surprise them with flowers) or the account might be overdue (you are always late, you offend, you were dishonest) It’s not wise to default A simple […]
10 Ways to Improve Customer Service Without Investing in IT
1. Agree with your customers what they want from you and when they want it. Clarify all the issues as you work through the discussion, ironing out any misunderstandings and highlighting things that are easy to resolve. Then write down a specification. It is amazing what you will find out. 2. Define what your “purpose” […]
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