I met the Service Director of a large (very!) engineering company. They sell £5 million plus ticket items and then service them for their customers. He proudly told me about their new customer service prioritisation system. It runs an algorithm that tells him which of his backlog of service requests is most important and they […]
Reverend Metal Mickey
A Japanese couple tied the knot last week. Unusually though the ceremony was carried out by a robot. Which all goes to show that you can have as much angst as you like about internet self service and interactive telephony, (does it really provide the same level of service as a human?) But some people […]
The Exception
All databases have exceptions and exception reports that need to be manually fixed. It is a law of nature. And exception reports get very messy. What is the priority? How do you know you worked everything? Will the report you didn’t work blow up in your face? Did you look for all the accounts that […]
Jumping to Conclusions
Today there was a news article about the Student Loans Company. If you remember there was a scandal last year when they failed to get students their loans before the start of the academic year. The National Audit Office has stated that they believe there is a “substantial” risk of delays again this year. The […]
Excuses, Excuses
Are you frustrated by the lack of resources to do your job properly? Too much to do in too little time? No people, no budget and no systems to help you? If only you could just get the enhancement or extra head that you need everything would be OK, wouldn’t it? The problem is that […]
- « Previous Page
- 1
- …
- 5
- 6
- 7
- 8
- Next Page »