How useful is your data? Data comes in all shapes and sizes, you could classify it in a hundred and one different ways: categorical, ordinal, Boolean, composite … Here a couple of the less technically challenging – read eye-rollingly dull – categories: Opinion or Observation Opinions are what people think, so opinions are important. Some argue […]
What is Your Management Blindside?
An education is a wonderful thing Every year in the UK 16-year-olds study for their General Certificates of Education (G.C.S.E’s.). And every year the the Government publishes the results. This is how they have changed: I did my GCSE’s (or something similar) in 1984. I am an old (and as you can extrapolate from the chart) […]
The 5 Sins of Management
Deadly diseases In 1982 W. Edwards Deming wrote about the 5 deadly diseases that inflict most organisations: Lack of constancy of purpose Emphasis on short-term profits Evaluation of performance Mobility of management Running a company on visible figures alone Are we still infected? 30 years on have we found a cure? Have a look at the slide […]
Quantum Mechanics and Customer Service
This is a guest post Quantum mechanics poses an interesting problem. Measuring a system tells us it’s current state, but the act of measurement also changes it. This isn’t just a problem for scientists This problem was going through my mind as I collected my Ford family wagon from it’s trip to my local dealership. It […]
Are You Above Average?
We love averages They let us know how we are doing, we run our businesses on averages, we judge ourselves against averages, average headlines even sell newspapers: £2m: average pay award for JP Morgan’s top staff 2013 Weather Summary: Sunnier than average Average woman will kiss 15 men and be heartbroken twice before … (Which link […]
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