Management Innovation When people think about innovative businesses what excites them? I’ve heard plenty of people getting frothy about their new phone and all the fancy apps it comes with but I have yet to hear anybody getting agitated about washing machines and microwave ovens. Domestic appliances or “white goods” do not set the imagination […]
Beware the Quick Fix
A Definition: Short-termism: An excessive focus on short-term results at the expense of long-term interests. ~ The Financial Times A Quote: Do what you do so well that they will want to see it again and bring their friends. ~ Walt Disney A Proverb: The best time to plant a tree was 20 years ago. […]
Customer Service the Virgin Atlantic Way
People love Virgin Atlantic. If you Google “I love Virgin Atlantic” you’ll get 79,000 hits, try doing that for British Airways and the number is 50,000. A number that isn’t too shocking until you realise that BA have ten times as many planes as Virgin. The “I hate” figures tell a very similar story. But […]
If a Job’s Worth Doing
It is worth doing well. God alone knows what the neighbours think. Happy Christmas