Which are you? I was talking to a rugby player yesterday. I don’t like sporting analogies much; just because you can run 100 meters faster than anybody else doesn’t make you a great manager. But he told me a fascinating story about coaching… An odd approach His best coach had a strange post match strategy. When […]
Saint or Sinner
Two employees: Employee 1: Jane When faced with an issue Jane will improvise and adapt her approach. She doesn’t bother her manager or others. If Jane notices that somebody else has made a mistake she fixes it. There is no noise or palaver, she keeps things moving. Jane never makes any mistakes herself, or at least never […]
Solutioneering
solutioneering: səˈluːʃ(ə)nɪərɪŋ/ noun attempting to solve a problem or deal with a difficult situation without understanding it the branch of management concerned with embedding the latest management thinking as fast as possible a mechanism of creating activity that gives the appearance of progress without developing forward motion a field of study concerned with characterising a problem by […]
Busy Doing Nothing
I am a busy man An executive with a burgeoning inbox — or so I tell my wife. This week I… Wrote presentations Prepared for audits Attend stakeholder briefings Drafted investment proposals Wrote appraisals Reviewed budgets Socialised information Reorganised departments Hired new staff Brainstormed solutions Talked about customers Discussed automation strategies Visited suppliers Defined new […]
Are You Difficult to Work For?
Customer effort There’s a lot of talk about how much effort a customer is required to put forth to complete some task with an organization. Whether it’s to buy a product, to get an issue resolved, or to do something else. There’s even a way to measure this effort, using the customer effort score. If […]
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