I don’t know much about football As a teenager I used to play in the school yard. When they picked teams I was always the last poor sod standing there. I was usually dismissed to the other team with a “Oh you have him“. I was fat I was slow I lacked talent (Keep your thoughts […]
Chelsea Tractors, Rapport and Process Improvement
Process improvement should be easy You just stop doing the things a customer wouldn’t be happy to pay for. Spend a day with some brown paper and post it notes and you will find a whole host of ways to improve your processes. So why is it so hard? Because people don’t believe that their processes are […]
There Are 2 Types of Manager in the World, Which Are You?
Here is a great quote… Whether you think you can, or you think you can’t – you’re right ~ Henry Ford I’m going to adapt it… Whether you think they’re X, or you think they’re Y – you’re right ~ James Lawther Feel free to tweet that quote, it will do wonders for my ego, though […]
Stupid and Painful
Process improvement is about taking stupid stuff out I might just have said this before… It is not about adding more controls It is not about adding handoffs to specialist groups It is not about adding measures, checks and balances Process improvement is about taking out the stupid stuff. Stupid stuff that gets in the […]
What Could a Lab Rat Teach You About Leadership?
In the 1960’s a couple of scientists (Rosenthal and Frode) were busy trying to breed clever rodents. To see if they had succeeded they ran some experiments with two strains of rats and a series of mazes: The first strain was “maze bright”, with parents and grand parents who were good at navigating mazes The […]
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