Authenticity Where do you work? In a call centre? Or a call centre? Who do you serve? Customers? Or customers? Who do you work with? Are you part of a team? Or a team? Are you authentic? Are you faking it? Or are you the real deal? Because if you’re not, you aren’t fooling anybody […]
Q&A with Fred and Jack
Fred “the Shred” Goodwin of Royal Bank of Scotland fame held regular management Q&A sessions. Before the meetings RBS managers had their questions vetted so that nobody asked anything foolish. Allegedly, even after that, Fred would point out that it was “a stupid question” then tear the questioner apart “Neutron” Jack Welch of General Electric […]
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