Every year I visit the charity shop and off load all the misguided Christmas presents I’ve been given. I don’t wish to seem ungrateful, but the socks my Aunt sent me with individually knitted toes are at best uncomfortable and at worst a crime against style (possibly even humanity). They have to go. And as […]
Are you Addicted to Free Money?
There is lots of “free money” out there. Companies are making millions. Let me give you some examples: A bank whose customers send them payments but don’t include their account details, the bank has no idea where to credit the cash. They sit on it for a while, waiting for the customer to claim it, […]
The Great Christmas Scam
It is all a nasty little trick, don’t believe a word of it. It goes something like this: When I was little, I was told that on the evening of the 24th December Father Christmas leaves his home (near the North Pole) with his trusty flight of reindeer and whizzes around the world, climbing up and […]
Are you Really Committed to your Customers?
I spent rather too long at Glasgow airport this week. Apparently this was due to “operational difficulties” with, Ifyouwillflycheap Jet. I read my book, then the free magazines, then paced around the departure lounge for a couple of hours and then resorted to reading the posters on the walls. The Royal Bank of Scotland were […]
Fresh as the Moment when the Pod went Pop
All companies obsess about something, their USP, their IP, the thing that they can do that nobody else can. I used to work for Birdseye, the frozen pea people. They used to obsess about getting the peas out of the field and frozen within 2 1/2 hours. They had a panel of pea tasters who […]