High Performing Teams If there’s a subject that will get the good people in H.R. excited it is high performing teams. They are the holy grail of human resource management. Everybody wants a high performing team. Conventional wisdom tells you to get the “best-of-breed”. Find the most capable sales men, ops guys, marketeers and technical wizards and […]
Efficiency or Productivity
Which is better? Should you be more efficient or more productive? On the face of it they sound like very similar things, so does it matter which you strive to be? Efficiency is the amount of input you use to produce a standard level of output. If you become more efficient you do the same […]
Pointless Conversations
Management meetings Do you ever lose the will to live in management meetings? Sometimes they are so bad I want to scoop out my eyeballs with a tea-spoon. I’d do anything to get out of the conversation. I hate futile meetings that are a waste of everybody’s time — usually highly paid people’s time. Here […]
Scapegoating and the Black Magic of Work Creation
An imaginary tale… Picture a high pressure environment. Resources are stretched and the work keeps on coming. Jobs are routinely prioritised so that staff can focus on what is important. That isn’t an uncommon scenario, maybe it is ringing bells, so let me make it a little more dramatic by upping the stakes. Imagine it was […]
Outputs and Outcomes
Similar but not the same It may be semantics, but I think we confuse outcomes and outputs: Customers desire outcomes, organisations deliver outputs. They are not always the same. Where do you place your attention? Outputs are easy to measure and manage. Output data rolls off systems and out of processes. Outputs are easy to quantify, target […]
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