Here is a very simple 2 step improvement idea for you: Understand the customer demands that are placed on your organisation Design your infrastructure and processes to meet those demands. Or, to put it a little less managerially, find out why your customers call you, then work out the best way to give them what […]
The Swimming Teacher
I have a swimming teacher, she competed in the Olympics twice (she is a bit quicker than me). When she was 15 she used to drag her parents out of bed at 5 am so that they could take her to the pool. Because swimming is her passion she tries that bit harderBecause she tries […]
Black Men can’t Swim
How many Olympic class black swimmers can you think of? Eric Moussambani? There is an evolutionary theory for this: White people have evolved to live in cold climates, so have a layer of subcutaneous fat to keep them warm. This also aids buoyancy. Black people on the other hand carry less fat and tend to […]