Do you have a “Centre for Process Excellence”? If the ideal is to break down functional barriers. If the ideal is to remove internal targets and agendas. If the ideal is to get everybody focused on the customer. Then how does putting all your “process experts” in a function all of their own help? P.S. […]
Discipline
I was given a book to read, “The Discipline of Market Leaders“. I am sure you have heard about it. The authors state that there are three key strategies you can take in any market: 1. Operational Excellence “deliver a combination of quality, price, and ease of purchase that no one else in their market […]