I work for a large multi-national corporation. Like most large multi-national corporations we have wisely outsourced our IT. Part of it to a “technology provider” and part of it to a “service provider”. On paper this gives us a very cheap and flexible solution but the reality is that the overall experience is a little, […]
How I Lost My Job
A while back I worked in a call centre. It was a big call centre, thousands of people worked there, talking to customers. But not any more… First we mitigated the work, we removed all the rework and mistakes and backlogs, we got rid of all the things that went wrong Second we automated the […]
The Great Christmas Scam
It is all a nasty little trick, don’t believe a word of it. It goes something like this: When I was little, I was told that on the evening of the 24th December Father Christmas leaves his home (near the North Pole) with his trusty flight of reindeer and whizzes around the world, climbing up and […]
Fool’s Gold, How to Save Money
It is easy to save money. I have seen it done time and time again. Here is a simple 5 step plan to achieve that very thing: Look at the work you do and split it into all the different tasks Send all of the easy stuff to a low skilled (cheap) outsourced supplier Focus […]
One Every Three Seconds
Apple has sold a million iPads in the first 28 days. That is one iPad every 3 seconds. That is a lot of iPads, where are they all coming from? According to the Independent they are being made by Foxconn in Shenzen China: – The factory employs 420,000 workers – They each work 60 hour […]