The Highways Agency (the people responsible for the state of the UK’s roads) have announced a plan to save money. You can read about it here. Currently if a member of the public complains about a pot hole on a major road the Highways Agency are duty bound to repair it (throw on a couple […]
Are you Really Committed to your Customers?
I spent rather too long at Glasgow airport this week. Apparently this was due to “operational difficulties” with, Ifyouwillflycheap Jet. I read my book, then the free magazines, then paced around the departure lounge for a couple of hours and then resorted to reading the posters on the walls. The Royal Bank of Scotland were […]
Let the Train Take the Strain
This morning on the train from Nottingham into London the “train manager” made an announcement: “Due to health and safety reasons we are only allowed to take 2 bicycles on this train, will passengers who want to bring a bicycle on the train please reserve a place holder, as in future they will be refused […]
Salty Coffee
I worked for a coffee shop. It was great, we only had one problem; occasionally there was a bit of a mix up at the serving hatch. The salt and sugar were in similar containers. Sometimes we put a pinch or two of salt in our customer’s coffee, not very often, and then just a […]
Lotus Notes
I have just started working somewhere new. They use Lotus Notes as an e-mail solution instead of Microsoft’s ubiquitous Outlook. It has some novel customer focused features: 1. E-mail addresses often contain random X Y or Z middle initials. Users can have multiple addresses with these random initials in. This helps confuse senders. 2. Large […]
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