I use the train a lot, and I buy a lot of tickets. The guys on East Midlands Mainline are very determined that I pay for all this travel. 1. They have ticket checking barriers at all entrances to the platforms to make sure I have a ticket. 2. They have train “managers” on the […]
Help Desk
Please could somebody tell me how this resolved my issue? Would my reply make any difference? Is the help desk setting out to help me, or tidy up its internal targets? From: Gary ***** Sent: 21 May 2010 09:35 To: James Lawther Subject: Fault Call [Scanned] Hi James We are currently changing our […]
Service Prioritisation System
I met the Service Director of a large (very!) engineering company. They sell £5 million plus ticket items and then service them for their customers. He proudly told me about their new customer service prioritisation system. It runs an algorithm that tells him which of his backlog of service requests is most important and they […]
Perfect Timing
I have just received a Domino’s Pizza leaflet. Buy one Pizza get one free, every Tuesday. “Two for Tuesday”. Perfect, my daughters love (really love) pizza. Unfortunately it is Wednesday morning. Timing is everything. Image by byronv2
Should I Stay or Should I Go?
I found a great internet service. It is called Carbonite. For £36 a year they back up all my data onto a server in the US somewhere, probably a nuclear bunker in deepest Ohio. My data is safe, it is cheap, they have to do very little work. Everyone was a winner. Until I had […]