Understanding Risk Compensation — Because Error Proofing Isn’t Enough Road safety is an excellent example of a system where many have tried to change the public’s behaviour and stop things from going wrong. Error proofing is a common approach, making things easy to get right and difficult to get wrong, but it isn’t without its […]
The “Can’t Fail” Way to Success
Under-promise and over-deliver Adrian Swinscoe writes an interesting post… His bank found fraud on his card and sent him a new one. They told him it would take a working week to get it to him, but then delivered it in 2 days. Banks are not known for their customer service. They usually promise little […]
The Stop Button
How does your stop button work? If you walk around a manufacturing plant you will see that every machine has a stop button. They are easy to spot. They are big, round, red, attached to a bright yellow box and bear the legend STOP. Hit the stop button and the machine will come to an […]
Are You in Control?
Simple Birds It was half term last week. I took my children to North Norfolk. We explored sandy beaches, rolling countryside and panoramic skies. It was as beautiful. The highlight was a walk across the salt marshes and the sight of a flock of startled geese scurrying across the sky. How do the birds […]
Process Controls or Commandments?
The other day I phoned my IT “help” desk. They were polite, calm and pleasant but totally useless. They wouldn’t do the one thing I asked them to do. My request wasn’t unreasonable. In fact the man on the other end of the line agreed with me, it was the obvious way forward. But.. The […]
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