The 20 rules: Prioritise the work Don’t make your customers wait There is always more work than people Study the work Understand how the work works Standardise the work If the work is important write it down Train your staff Make the work easy Build systems Stream line the work Find the bottleneck Clean the […]
Rule 7: If the Work is Important Write it Down
I have a file on my laptop It is a rather sad file, it is called “Sunday Night”. I travel for work and on Sunday nights I pack a bag for Monday morning. The file reads a little like this… Sunday Night: Taxi, Train Times, Water Bottle, Hat, Scarf, Gloves, Coat Monday: Shirt, Jacket, Trousers, Belt, […]
A Splendid Waste of Time
Is management by wandering around a good thing? I was talking to a friend of mine today. He used to work for the Royal Navy. He navigated ships in his 20’s. Apparently getting H.M.S. Ocean around the Isle of White and into the Solent without sinking some fool in a yacht is no mean feat. Particularly […]
The Dreadful Secret About Process Maps
Boxes and Arrows It is one of the greatest quality management tools… And you all know how to do it. You all know how to draw up a process map or create a flow chart. It’s easy, you write the activity in the box and then link it to the next box with an arrow. Simple. And […]
Good, Better, Best Practice
This is a guest post by Bill Flury A good idea We were discussing how we could get started with the business of process improvement. Somebody said: “Hey! I’ve got a great idea! The Quality folks are always telling us that we should lookout for better ways to do things. Let’s hold a series of […]