I was given a book to read, “The Discipline of Market Leaders“. I am sure you have heard about it. The authors state that there are three key strategies you can take in any market: 1. Operational Excellence “deliver a combination of quality, price, and ease of purchase that no one else in their market […]
Pit Stop
The video shows a Formula One pit stop. It fascinated me for a number of reasons. 1. It is very clear what needs to be achieved. 2. Everybody is sure what their role is and well trained. 3. The people who are there are the people who need to be there. Nobody else is milling […]
Live With It
I have a friend who regularly catches a taxi from London to Heathrow and back, twice a week, without fail. He booked a cab with his normal firm, but on-line for the first time, the other night. The web site didn’t work. After processing his booking instead of getting a confirmation he got a broken […]
Save Yourself Rich
All operations are too expensive, no matter how good they are there is always an obligation to reduce cost further, and when the cost has been taken out there will always be pressure to remove more. There are 5 key problems that are common to operations of all types: 1. There are numerous opinions about […]
Expensive Lawyers
I have found a reproduction of the London Underground map that replaces the station names with anagrams. Bank becomes Knab and Westminster becomes Written Mess. All very funny. Unfortunately it upset Transport for London (they aren’t making any money from it) who set their lawyers on the case. The internet is now littered with the […]