Dr. Amy Wrzesniewski studies people and their jobs. She has created a method of categorising people’s attitude to their work, defining three simple ways by which people see their employment. Is your work… A job, a means to an end, a pay-check? People who think about work this way show up, do what they are […]
10 Things You Really Should Know if You Run an Operation
I am now a published author That is not strictly accurate, but why let the truth get in the way of a good story? Let me try again I have written an e-book; well it is more of an e-pamphlet It is available at all good book stores; well OK it is self published and is only […]
Why do Mission Statements Matter?
Yesterday I was writing mission statements. It wasn’t easy. We ended up with something that was designed by a committee, stuffed full of adverbs and instantly forgettable. Very frustrating A good mission statement makes a difference, it tells people what you stand for, what your purpose is. It is something to engage with. Read these, […]
Processes are Built to be Broken
If you work as a housekeeper for a hotel, one of the jobs is “turn down”, or preparing guest’s bedrooms for bed time. Some hotels are content to close the curtains, turn down the bed covers and put a chocolate on the pillow. Not the Four Seasons hotel chain. They have a 150 point “turn […]
Presentation Tips: Why are You Talking to Me?
Monday is not going to be a good day. On Monday morning I have to sit through a four hour presentation. There are things in life I enjoy doing, I enjoy riding my bike, I enjoy taking my children to the beach, I enjoy reading thrillers. But I do not enjoy sitting through four hour presentations. […]
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