When we are faced with a problem, maybe a new competitor, a cost challenge, a product launch or simply a new job, we marshal our forces to deal with it. We reform our departments Shuffle our management teams Hire the right talent Politely ask those who aren’t performing to the standard we expect to leave. […]
How I Lost My Job
A while back I worked in a call centre. It was a big call centre, thousands of people worked there, talking to customers. But not any more… First we mitigated the work, we removed all the rework and mistakes and backlogs, we got rid of all the things that went wrong Second we automated the […]