What do you think of the team you manage? Are they the crème de la crème or a shower of … Is that a rather harsh question? Perhaps, but the answer may well have a lot more to do with you than with them. Why do some people do better than others? In 1968 Rosenthal and […]
92 People Die for Lack of Trust
In 1974 TWA flight 514 was flying into Washington Dulles airport. As it came into land the air traffic controller said “cleared for approach”. The flight crew thought it meant one thing (we will guide you in) but the control tower meant something ever so slightly different (guide yourself in). It was simple miscommunication. Flight […]
Process Design and Human Nature
Mothers were dying In 1840’s Vienna they were dying of “childbed fever”. In one hospital the death rate was alarming, roughly 1 in 10 mothers perished after childbirth, some months this statistic climbed to a horrific 30%. A young doctor, Ignaz Semmelweis, working in the maternity hospital noticed that in a neighbouring hospital death rates were a far […]
How to Change Behaviour or Why Fish Don’t Ride Bicycles
It is a big challenge, maybe the big challenge. How do you sustain change? How do you get people to do something different, to change their behaviour? Here is a model to frame the problem… There are 5 stages people have to pass through before they will change their behaviour for good: Awareness Want Know […]
Employee Recognition Awards: Bragging Rights and Bling
Recognise your staff If you read blogs and books about staff engagement, sooner or later they will tell you that: The most motivational thing you can do for your employees is thank them Money isn’t a motivator Recognition should be timely Recognition should be targeted All good advice but boring. How about adding: Recognition should […]
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