The greatest show in the world The Cirque du Soleil is arguably the greatest circus in the world. The reviews are outstanding: So scarily brave that I wanted to watch through my fingers ~ The Independent The abstract eroticism of this act alone is worth the price of admission ~ The Express Inhuman perfection ~ The Guardian […]
Are You in Control?
Simple Birds It was half term last week. I took my children to North Norfolk. We explored sandy beaches, rolling countryside and panoramic skies. It was as beautiful. The highlight was a walk across the salt marshes and the sight of a flock of startled geese scurrying across the sky. How do the birds […]
The Problem with Protectionism
When I was a teenager… The gadget to be seen with was a Walkman. Modelled by tall blondes on roller-skates cruising along sun-kissed Californian beaches Desired — in my case — by a spotty youth sitting in a bush shelter in rain-swept North Yorkshire The Walkman was so popular it even lead to social scientists coining […]
Details Matter
POSH Bags There is a rumour about Steve Jobs. It is alleged that he sacked an employee at one of the first Apple stores. Why? Because she bought cheap and nasty plastic bags for customers to take their expensive purchases home in. The story may be a complete fabrication, but history has shown that Steve was […]
Six Musts if You Use Voice Response…
It is a bit of a touchy subject Should you use a: Voice Response Unit VRU, Interactive Voice Response IVR, one of those damn electronic things (call it what you will) to answer your customer’s calls? The naysayers will have you believe they damage “moments of truth” and ruin the “customer experience”. The fans will tell you they are hugely […]
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