A lady in America lost her father to cancer. His old telephone supplier are chasing her for the £300 he owes them (since he died), despite the fact that she has no legal obligation to pay. She is, understandably, a tad upset. Innovative things that they could have done instead: Apologised profusely and cancelled the […]
Tickets Please
I use the train a lot, and I buy a lot of tickets. The guys on East Midlands Mainline are very determined that I pay for all this travel. 1. They have ticket checking barriers at all entrances to the platforms to make sure I have a ticket. 2. They have train “managers” on the […]
The Monument
In the manufacturing world they use the term “monument” to refer to any piece of equipment that is too big for its purpose. They are expensive pieces of capital equipment that drive massive economies of scale at a local level but fundamentally mess up the total system. Because of their inflexibility they must be “fed” […]
The Dongle
I am working away for a couple of days. It is easy to do now that the dongle has been invented, that marvellous piece of equipment that links me to the internet and the world. I can communicate with anybody. “Dongles” are so good I have four of them, one for my personal lap top, […]
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