Design Error I’m in the doghouse. Mrs Lawther asked me to do the washing whilst she was out. As I am a modern man and expect to do my bit, I was happy to comply with the request. Unfortunately, there was a complication. The washing included my wife’s very chic and expensive dress. Ordinarily, this […]
A Very Public Screw Up
Blame Culture, Isolate the Problem, Not the Person At the Portuguese Grand Prix in 1991, Formula One racing provided a textbook example of why organisations should avoid a blame culture. Nigel Mansell, driving for the Williams-Renault team, was in first place as he pulled in for a pit stop. What should have been a slick […]
Preventing Human Error
A Problem with the envelope On February 26th 2017, The Academy of Motion Picture Arts and Sciences held its 89th award ceremony, celebrating the best films of 2016. The ceremony was a case study in preventing human error (or not depending on your perspective). It went swimmingly until the very last award for best picture. Faye Dunaway […]
Rule 9: Make the Work Easy
How can you make life simple? Now you understand the work how could you make it easier? How could you change your systems and processes so that the work becomes more: 1. Error Proof? Image by connectors distribution box 2. Omission Proof? Image by Kiyo_Tatsu 3. Tamper Proof? Image by Michael 4. Easy to Teach? Image by […]
The Minimalist
It does just what it says on the tin Have you noticed that the simplest things are often the best? Diamond earrings One line gags A stop sign Pencil drawings A wind up alarm clock Walking on the beach We love simple things, we love things that “do just what it says on the tin”. […]