There are lots of tools out there I don’t mean that in a derogatory way. I mean process improvement tools: 5S, control charts, swim lanes… those sort of tools. There are also lots of people who know how to use those tools. It is easy to recruit staff who can bring a toolbox stuffed with approaches […]
What is Sample Bias?
There are some jobs you really wouldn’t want… Perhaps the most dangerous in history was to be a crew member of a World War II bomber (I don’t suppose it matters which side). You shouldn’t believe everything you read on the internet, but according to some of the more reliable sources, during World War II: Over […]
Books Won’t Make You Clever
Correlation does not imply causation There is an apocryphal tale about an inner city education department in the American Mid West. In their efforts to increase children’s performance they commissioned an extensive study of the socioeconomic environment their students were raised in, to see what impact it had on a child’s educational prospects. The study delivered […]
Mistakes on Death Row
Yesterday I read about a man who had been falsely convicted of murder. Damon Thibodeaux walked free after spending 15 years on death row in Louisiana State Penitentiary. Now he is going to spend his time “concentrating on putting my life back together and moving forward”. Can you imagine? Damon is the 18th person to be released from […]
What is the Kano Model and Why Should You Care?
Customers are selfish people. They want everything, they usually want it now, and worse still, what they say they want and what they really want are not necessarily the same thing. Customers aren’t known for being clear. This is a bit of a problem. Fortunately in the 1980’s a very smart Japanese gentleman called Professor […]