You can’t improve it if you don’t understand it You can’t improve your organisation if you don’t understand what an organisation is. So I googled organisation, this is what I found: Organisation: noun /ɔːɡ(ə)nʌɪˈzeɪʃ(ə)n/ An organised group of people with a particular purpose. – “a research organisation” The action of organising something. – “the organisation of conferences” The quality […]
Short-Term Management
The curse of short-termism We focus on the immediate future: The stock market obsesses about interim returns Politicians like to see instant results Managers must hit quarterly targets We rarely look beyond the next 6 months. It is easy to hit a short-term target It doesn’t take too much talent or imagination: If you have to cut […]
The Rules of the Workplace
The 20 rules: Prioritise the work Don’t make your customers wait There is always more work than people Study the work Understand how the work works Standardise the work If the work is important write it down Train your staff Make the work easy Build systems Stream line the work Find the bottleneck Clean the […]
Rule 10: Build Systems
Serious fast food In 1954 Ray Kroc walked into the McDonald brothers burger bar in San Bernadino. It was clean and well run, but it wasn’t really any different to any other burger bar in the US. Every town had one. It was unremarkable. The system Ray made McDonald’s remarkable. He systematised the burger business. He took […]
Rule 5: Understand how the Work Works
It sounds a bit smug doesn’t it? It isn’t enough to study the work, you also need to know how the work works. What does it mean? Let me give you a couple of examples: 1. How do you drive a car? It is one thing to know how to drive; mirror, signal, manoeuvre. That […]
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