Maz Iqbal told me a great story this week…. Imagine you were an employee of a large business. You worked in a factory, or a shop, or a warehouse or maybe you were an agent in a call centre. A big call centre where they measured your every move: how long your calls were how long […]
How to Become a World Class Cheat
I have had it with working in a call centre I am under-valued, over-worked and my boss is an idiot (I do hope he isn’t reading this). I need to make some fast, easy money instead. I am going to turn to a life of crime, to become a liar, cheat and first class swindler. […]
What Can Your Mother Teach You About Incentives?
In 2003 the economist Anton Suvorov developed the “principal agent theory”. He investigated the way agents (think employees or children) react to the interventions of principals (think bosses or parents). He looked at the way rewards and bonuses act. All very clever and insightful stuff. I was discussing it with my mother. She smiled at […]
Management Targets Result in the World’s Largest Stag Party
The target Since 1978 China has had a One Child Policy. The aim of the policy is to reduce population growth in the country. The theory is that this will curtail demand for natural resources and so enable economic development. Adherence to the target is managed by stringent financial penalties for those parents who’d like […]
Help Desk
Please could somebody tell me how this resolved my issue? Would my reply make any difference? Is the help desk setting out to help me, or tidy up its internal targets? From: Gary ***** Sent: 21 May 2010 09:35 To: James Lawther Subject: Fault Call [Scanned] Hi James We are currently changing our […]
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