I was late for work. I am always late for work (ask my boss, he will confirm this) One of the guys I work with told me I need to work out why I am late all the time and fix it before I get the sack. He suggested I do some Fish-bone analysis and a […]
Swim Lanes
From time to time, people ask me what is the best way to draw a process map. (Maybe they, or I, should get out more.) A better question is why are you drawing a process map? So that you can agree what the process is So you can communicate a process So you can spot […]