Tools of the Trade I spend a lot of my time with sticky notes in workshops, helping organisations run better. There are two parts to my job. Working out what needs fixing Persuading people to fix it Part 1: Working out what to fix This bit is straightforward. You work on the gaps. People are […]
Free Gym Membership Anyone?
Morale is low… It is a big problem, staff turnover is high, skills and expertise are walking out of the door at an alarming rate and my business is heading for a melt-down. Two solutions have been put forward: Solution 1. 1. Review the benefits package, make it more competitive. Do some job matching and pay over […]
Does the Small Stuff Matter?
How you set your stall out matters. Even the small things make a huge difference to what your customers think and the way they act. The design critic Donald Norman made the point beautifully in his book The Design of Everyday Things discussing domestic cookers… Are the controls and gas rings arranged like this: […]
Keep Your Mouth Shut
My drain is blocked, I have been ignoring it. I really don’t fancy unblocking it, but as it is getting warm it is starting to smell. It needs to be fixed. I bought a set of rods and a plunger home, as I was getting out of my car my neighbour gave me some advice: […]
If a Job’s Worth Doing
It is worth doing well. God alone knows what the neighbours think. Happy Christmas