The diagram below shows a cross training chart. It is a nice simple representation of who has been trained to do what. If the circle is empty the person has been trained, if it is full then they have also shown they are competent or passed a test. The idea is you print out a […]
Business Process Management: It Will Never Work
I am a process guy I make no excuses. Not everybody sees the world the way I do, we all have different perspectives, some people think process management is a waste of time. Although I hate to admit it, sometimes, other people’s perspectives are valid. So, with the aim of fairness I have jotted down the […]
The You Tube MBA, Free and On-line
Is there anything useful on You Tube? Anything that will challenge your outlook? Anything that will give you a different perspective on business? Maybe, though you do have to look hard, and keep well away from “promoted videos”, they will suck up your time and spit it out. Here is what I found, in descending […]
Clean Cold Running Water
Depending on who you listen to we want a number of things. Maslow will tell you they can be categorised, starting with physiological needs and ending with self actualisation. I’m lucky, by most peoples standards I am a way up that particular triangle, but it is easy to forget what you have and assume everybody […]
The Dilemma
I run lots of process improvement sessions. After a while you see the same issues raising their ugly head, over and over again. One of the biggest issues is being too flexible. We allow customers to change their mind half way through. We try to please by starting without all the information we need. We […]