The Big Sell Possibly the most important process improvement tool of our age, T.C. Analysis allows you to: Capture process defects in the moment Identify critical improvement opportunities Perform simultaneous analyses of cause and effect Observe worker / manager interactions Capture customer feedback Undertake instantaneous trials Rapidly develop alternatives to test mechanisms that are sub-optimal Develop […]
Obvious With Hindsight
A rather unhelpful phrase It implies that you are pointing out the obvious But sometimes the obvious is really worth pointing out Sometimes the obvious is only obvious once it has been pointed out Here is an example for you… The graph shows the number of Google searches for the term “bread” A dip in […]