Here is a lovely little video. You should watch it. All 4 minutes and 18 seconds. He gets to the point doesn’t he? And what is his point? I doesn’t matter how clever you are: If your customer doesn’t understand you, then you are wasting your time. A little usability testing goes an awfully […]
Do You Design Against Demand?
Here is a very simple 2 step improvement idea for you: Understand the customer demands that are placed on your organisation Design your infrastructure and processes to meet those demands. Or, to put it a little less managerially, find out why your customers call you, then work out the best way to give them what […]
Gordon Ramsay, Darcey Bussell and Your Next Re-Org
When we are faced with a problem, maybe a new competitor, a cost challenge, a product launch or simply a new job, we marshal our forces to deal with it. We reform our departments Shuffle our management teams Hire the right talent Politely ask those who aren’t performing to the standard we expect to leave. […]
When Will You Die Daddy?
A charming question asked me by my 4-year-old daughter this weekend. I didn’t know the answer so I had a search in line for some statistics. In Ancient Rome life expectancy at birth was 28 years old. If you made it through your first 15 years (avoiding all the horrific causes of child mortality) you […]
Caution: Management by Hippopotamus
There is a HiPPO in the room. It is big, loud, ugly and everybody is doing what it wants. The HiPPO is the Highest Paid Persons Opinion. You can spot HiPPO’s quite easily, they are expressed forcefully, everybody nods and agrees with them and they are always the last thing said. A HiPPO is a […]
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