Here is an action packed game for you to play at home; it is called the ultimatum game, the rules are very simple: Two people are given £1,000 to split between them. One of the players proposes how the money should be split and makes an offer. The other player gets to accept or reject […]
How to Change Behaviour or Why Fish Don’t Ride Bicycles
It is a big challenge, maybe the big challenge. How do you sustain change? How do you get people to do something different, to change their behaviour? Here is a model to frame the problem… There are 5 stages people have to pass through before they will change their behaviour for good: Awareness Want Know […]
Do You Hold Morning Briefings Like a TV Star?
If you are of a certain age you will have Hill Street Blues burned into your memory. One of the biggest TV shows of the 80’s. It was horribly schmaltzy. Admit it, you watched it Now you might be wondering, what that has this got to do with running a service operation? At the start […]
How to Benchmark
Benchmarking is a beguiling idea. You look at how your competitors do things, work out what is the best practice and then implement it. Benchmarking should create real competitive advantage. A fabulous concept, what’s not to like? So how do you benchmark? As with all things in life, there is an easy way and a […]
Are Your Project Managers Killing all the Canaries?
Managing projects is a little like keeping canaries: One canary will flutter about quite happily in a cage Add a second canary and they will sing to each other If you have a nice big cage you may well be able to keep 5, 6, 7 or 8 canaries There is a limit though. Try […]
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