There are some jobs you really wouldn’t want… Perhaps the most dangerous in history was to be a crew member of a World War II bomber (I don’t suppose it matters which side). You shouldn’t believe everything you read on the internet, but according to some of the more reliable sources, during World War II: Over […]
T.C. Analysis
The Big Sell Possibly the most important process improvement tool of our age, T.C. Analysis allows you to: Capture process defects in the moment Identify critical improvement opportunities Perform simultaneous analyses of cause and effect Observe worker / manager interactions Capture customer feedback Undertake instantaneous trials Rapidly develop alternatives to test mechanisms that are sub-optimal Develop […]
Information Technology: Are you Just Hiding the Problem?
A tale of two officesThe first is a shambles, clearly the owner has no idea what is going on, he should be taken outside, sacked, hung, shot and generally persecuted for good measure. The second is a model of organisation, it is paper free, the work has been, productionised, computerised, systematised and digitised. It is […]
Obvious With Hindsight
A rather unhelpful phrase It implies that you are pointing out the obvious But sometimes the obvious is really worth pointing out Sometimes the obvious is only obvious once it has been pointed out Here is an example for you… The graph shows the number of Google searches for the term “bread” A dip in […]
The Office Tour
Whenever I visit somewhere new I am always given a tour of the offices. I am not entirely sure why. I have been in offices in Manchester, London, Glasgow and Swansea and they all look the same. More to the point I have been to Bangalore, Washington, Rotterdam and Sydney and to be honest they […]