There are two ways to improve: 1. The classic way: Do – make an improvement Do – change a process Do – implement some training Do – install a system When you have been through the 4 do’s keep right on doing. 2. The recommended way: Plan – develop an idea or innovation, work out how […]
Do You Know a Good Doctor?
Does publishing performance data make people perform better? The National Health Service in the UK has developed a cunning ruse to improve patient care. They have started to publish data about consultant’s mortality rates. Before you go and see a specialist you can go online and see if he is competent or not. If you don’t like what […]
Ever Been Motivated by a Poster?
Imagine you make fish fingers for a living… Don’t laugh, it is a tough job I used to do it, I smelled awful after an 8 hour night shift cutting up blocks of frozen cod. The icy, sleety, wind from the North Sea was a positive boon when I walked out of the plant 6 in […]
The 5 Sins of Management
Deadly diseases In 1982 W. Edwards Deming wrote about the 5 deadly diseases that inflict most organisations: Lack of constancy of purpose Emphasis on short-term profits Evaluation of performance Mobility of management Running a company on visible figures alone Are we still infected? 30 years on have we found a cure? Have a look at the slide […]
What Can You Learn From a Murderer?
I’ve just spent an hour playing Cluedo with my children (it felt much longer). Admit it, you’ve played it, the detective game. The idea is to work out who committed a murder, where they did it and how. I think it was Miss Scarlet in the Hall with the Lead Pipe I think it was […]