Imagine you are an entrepreneur You have a great idea that needs funding, what do you do? Find a venture capitalist or business angel and ask them to invest. The chances are the first one will say no, but if it is a good idea and you ask ten dragons then maybe one will say […]
The Pandora’s Box of Service Improvement, Dare You Open it?
At the heart of Lean Thinking is a beautifully simple idea, it is that you should only do things that a customer is prepared to pay for. Anything else you do is “waste”. I prefer the word “stupid”. It is harsher and blunter than waste but gets the point over. (I didn’t graduate form a […]